Pre-sales Service
Wholesale & Dropshipping
You can contact us if you have a large number of purchases, we can provide a more favorable quotation.
Delivery Time
Under normal circumstances, we will ship the goods within24 hoursof your payment. When some goods are out of stock, we will complete the delivery within 4 days.
After-sales Service
Package Lost
Full Refund
Product Damaged/Unavailable
Full Refund
Product Name：Integrated silicone double bowl
Material: silicone + ABS
Size: 31CM length*13CM width*9CM bottom width*5.5CM height
Colour: red/blue/yellow/pink/orange/green
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Safe Material: Made of food-grade silicone, it is non-toxic, odorless and has stable chemical properties. It is non-irritating to the pet’s mouth and stomach. Even if the pet chews on it, no harmful substances will be produced, ensuring safety and reliability.
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Slow Feeding Design: It features a unique slow feeding column or barrier structure design, such as mazes, protrusions, grooves, etc. This can slow down the pet’s eating speed, reducing problems like vomiting, indigestion and abdominal distension caused by eating too quickly, and helping pets develop healthy eating habits.
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Foldable and Portable: It can be easily folded into a compact shape, making it convenient to carry. Whether it’s placed in a backpack, pocket or hung on a pet bag, it doesn’t take up much space. It is suitable for various outdoor scenarios, such as traveling, camping, walking, etc., allowing pets to have a suitable food bowl and water bowl anytime and anywhere.
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Multifunctional: The 2-in-1 double bowl design has one bowl for water and one for food, achieving separation of dry and wet items. This prevents food from being soaked by water, keeps the food dry and the water clean. At the same time, it can meet the pet’s dietary needs. It can also be used for multiple purposes, such as a pet toy.
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Easy to Clean: The surface of the silicone material is smooth, and it is not easy to be stained with dirt and leftover food residues. It can be easily cleaned just by rinsing with clean water or wiping with a damp cloth. If there are stubborn stains, it can also be cleaned with a mild detergent without leaving hard-to-remove dirt.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petgoods.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
