Waterfall flow through
Add water before use, add water after power failure, large capacity design, including degreasing film
Oil removal float
It can be automatically retracted and floated with the
water level to remove oil stains on the surface and make the water cleaner
The water pump is integrated with the filter, water needs to be added before use,
and water needs to be added after power failure
Large volume
Large filter tank, can put more filter material, better filter effect
Ultra-quiet, add water before use, no need to add water when power off,
ultra-thin design, including degreasing film
Slim design
Lighter and smaller, simple and elegant
Integrated water pump
The water pump is integrated with the filter. It needs to be filled with
water for the first start, and no need to add water after a power failure.
Use of filter media
The original filter plate can be removed, the filter material can be replaced,
and the filtering effect is better. Do not put too much on the water pump,
it will affect the water inflow
In-cylinder water pump, no need to add water before use,
no need to add water when power off, ultra-thin design, no degreasing film
Slim design
Lighter and clearer, simple and elegant
External water pump
Put it in the fish tank, start without adding water
Use of filter media
Additional filter material can be added to increase the filtering effect
Wall-mounted
Flow regulation
Control the amount of water according to the size of the fish tank
fixed turnbuckle
Adjust the distance from the fish tank for stable operation
If you are satisfied with the items and our service,please take a minute to leave us a positive feedback with 5 stars.
Your support is our greatest motivation!
If you are not satisfied with the item,please contact us before you leave the negative feedback,
we will give you a satisfactory solution.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pet Goods (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://petgoods.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
